Privacy Policy

How FeedSnap handles data

We keep this policy focused on the information needed to run a visual feedback SaaS: account details, project content, comment data, and the operational logs required to keep the platform secure and reliable.

Last updated April 23, 2026

Information we collect

  • Account details such as name, email address, and organization.
  • Project data, URLs, page paths, feedback text, and screenshots attached to comments.
  • Usage data such as browser, device, and IP information needed to operate and secure the service.
  • Billing and subscription metadata handled through our payment processor.

How we use that information

We use data to create and manage accounts, deliver comment notifications, display project history, process billing, protect the platform from abuse, and improve the product.

We do not intentionally sell personal data. Any sharing is limited to service providers that help us operate the product or to legal obligations where disclosure is required.

Service providers and sharing

  • Supabase for authentication, database, storage, and realtime features.
  • Resend for transactional email delivery.
  • Lemon Squeezy for checkout, subscriptions, and payout compliance.
  • Vercel and related hosting services for application delivery.

Retention, security, and choices

We retain project and account data for as long as it is needed to provide the service, comply with law, resolve disputes, and enforce agreements. You can request access, correction, or deletion by contacting support.

We use reasonable administrative, technical, and organizational safeguards, but no internet service can be guaranteed fully secure or error free.